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1. Booking and Reservation

A reservation is confirmed only after the required payment has been successfully completed. Selecting a room or proceeding to payment does not guarantee the reservation until the booking is confirmed. Unfinished online reservations may temporarily hold the selected room and will automatically expire if payment is not completed within the reservation period.

2. Payment

Guests may choose either the available partial payment option of 50% or full payment during online booking. Any remaining balance must be settled with the Front Desk before check-in. Additional charges resulting from approved booking modifications must also be settled with the Front Desk.

3. Rates and Guest Charges

The total booking price is based on the selected accommodation, stay type, number of nights when applicable, and applicable guest or pet charges. The final amount displayed during booking should be reviewed before payment. New bookings use normal catalog room prices.

4. Check-In and Guest Information

Guests must provide accurate booking and contact information. The number and type of guests, including children and pets, must be declared correctly. Resort rules, room capacity limits, and applicable charges must be followed.

5. Rebooking and Room Changes

Rebooking, upgrades, and other booking changes are subject to room availability and approval. Room downgrades, changing an Overnight stay to Day Tour, and shortening an existing booked stay are not allowed. Modifications that reduce the confirmed total booking amount are not permitted.

Retained rooms keep their booked room-rate basis. Newly added or replacement rooms use current catalog room prices. Any updated room pricing and additional balance will be shown for review before the modification is confirmed.

Existing payments remain credited to the booking. Any additional balance caused by Rebook or Upgrade is handled manually by the Front Desk. Booking modifications do not automatically charge your payment method or generate a refund.

6. Cancellation and Refunds

Cancellation requests made more than three (3) calendar days before the scheduled check-in date are eligible for a refund of eligible payments. Requests made three (3) calendar days or less before check-in are non-refundable. Eligible refunds are processed manually by the resort and are not automatically returned by the booking system.

7. Room Availability

Room availability may change while a booking is being completed. If another guest successfully reserves a selected room first, the system may require the guest to select another available accommodation.

8. Responsibility of the Guest

Guests are responsible for reviewing their booking details, selected dates, accommodation, guest count, payment option, and total amount before confirming the reservation.

9. Agreement

By confirming a booking and proceeding with payment, the guest acknowledges that they have read, understood, and agreed to these Booking Terms & Conditions.

Beemo's Hidden Patch Resort Booking and Management System

1. Who This Policy Is About

This policy explains how information is handled by the Beemo's Hidden Patch booking and management website. It is separate from the Terms and Conditions, which describe booking rules.

2. Information We Collect

When you register, we ask for your first and last name, optional middle name, email address, mobile number, password and password confirmation. The account stores a password hash, along with account and email-verification information. Verification and password-recovery processes also use temporary codes, expiry times and attempt records.

Bookings contain an account or guest reference, invoice number, selected rooms, stay type, arrival and departure dates, adult and child-category counts, pet counts, prices, payment option and booking status. Staff can enter guest names, email addresses and contact numbers for walk-in bookings.

Payment-related records include amounts, balances, payment methods or channels, transaction references and provider identifiers. Booking changes and cancellations can also create history, staff/customer action references, timestamps and refund-related records or notes.

3. How Information Is Used

The website uses this information to create and secure accounts, verify email addresses, support password recovery, calculate booking charges, check room availability, manage reservations and guest stays, verify payments, maintain balances and keep booking history.

Information is also used to show your profile and bookings, support staff operations, prepare operational reports and send account or booking messages.

4. PayMongo Hosted Checkout

Online payment is handled through PayMongo Hosted Checkout. Beemos sends booking summaries such as rooms, stay dates, guest-category counts, payment amount, invoice reference and return links so the Checkout can be associated with the booking.

The Beemos booking form does not ask for your card number or card security code. Payment details requested on the hosted payment page are handled there by the payment provider. Beemos uses provider references and verified payment results to maintain its booking and payment records.

5. Transactional Email

Beemos uses Brevo's transactional email service to send verification codes, password-recovery codes, booking confirmations, check-in reminders and cancellation-related messages where the corresponding workflow is used.

Brevo receives recipient information and email content. Depending on the message, this may include your name and email address, a verification code, invoice number, rooms, stay dates, payment summaries or refund information.

6. Cookies, Booking Drafts and External Resources

The website uses session cookies for sign-in and security-related functions. Your browser may also keep a tab-local booking draft containing your stay selections, guest counts, rooms and payment choice so you can return to those selections.

Website pages load resources such as fonts, icons and scripts from Google Fonts and jsDelivr. Your browser makes requests to those services when loading these resources. Selecting a Facebook or email contact link opens the corresponding external service.

7. Staff Access and Operational Reports

Staff use role-controlled website features to handle bookings, guest stays, payments and related records. Administrative reports and exports can contain guest names, contact details and booking or payment information, depending on the report.

8. How Long Information Is Kept

The current system retains booking, payment and history records after a reservation hold or Checkout expires or a booking is cancelled. Expiration releases a reservation hold; it is not automatic deletion of personal information. Signing out ends the login session but does not delete the account or its bookings.

9. Security Measures

The website uses measures including password hashing, session controls, access and booking-ownership checks, input validation, request-security tokens and payment verification. These measures help protect information, but they are not a guarantee that every risk can be eliminated.

10. Your Account and Privacy Inquiries

You can view the profile and booking information linked to your customer account and use password recovery. The website does not currently offer a self-service account-deletion feature.

For help with your account information or to ask how to submit a privacy inquiry, contact the general booking/account support address at beemoshiddenpatch@gmail.com.

11. Information Handled at the Resort

Booking confirmation messages ask guests to present valid identification at check-in. For questions about how information is handled during your visit, please ask resort staff.

12. Policy Updates

Please review this policy periodically for changes. Booking and payment terms remain in the separate Terms and Conditions.